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BeBop Technology Support
Knowledge base
Knowledge base
Getting Started
Welcome To BeBop
5
Everything You Wanted to Know About the BeBop OS in 3 Minutes
Downloading & Installing the BeBop Client
BeBop Platform Quick Start
Quick Start Guide - BeBop with Adobe Premiere
Introduction to BeBop Virtual Workstations
System Requirements
3
System Requirements: What Kind of Hardware Can Run The BeBop Desktop Client?
What are the required Ports for BeBop?
What Are the Bandwidth and Network Requirements for BeBop?
Your BeBop Account
5
Activate Your Account
BeBop SMS 2FA
BeBop 2FA
Logging in to BeBop with SSO
Logging in to BeBop with an Authenticator App
FAQ
16
What Software Tools Are Supported by and available on the BeBop OS?
Which Parts of the Post Pipeline Does BeBop Augment and/or Replace?
How Does an Editor Remotely Access My Content?
How Does BeBop Support Multiple Users with Shared Storage/Shared Projects?
Do You Have a Solution for Collaborating with Directors/Producers in Real Time?
See all 16 articles
Zero Clients
5
Zero Client Product Sheets
Setting up your zero client for BeBop workstations
Connecting to a BeBop Workstation from a Zero Client
Setting your workstation Time Zone when using the Zero Client
Upgrade the Zero Client Firmware
BeBop OS for LucidLink
8
Setup LucidLink Filespace for BeBop OS
Connect Your LucidLink Filespace to the BeBop OS
First Steps with BeBop Flex
Best Practices With BeBop Flex Projects
How to use the BeBop Flex Performance Monitor
See all 8 articles
BeBop OS Features & Tools
Main Control Panel (MCP)
6
Accessing the MCP with a User Account
Starting a Workstation from a Mobile Device
Starting a workstation from your browser with the MCP
Content Hub - Storage Management
How To Create a New Project For Bebop
See all 6 articles
BeBop Desktop Client
9
Uploading Content into BeBop using Rocket Transfer
Downloading Content from BeBop using Rocket Transfer
Creating and Using Hot Folders
How to do a clean install of the BeBop Client application
Viewing your Broadcast Sessions
See all 9 articles
Workstation Dashboard
5
Installing Your Own Fonts
How to use the BeBop Workstation Dashboard App Library
BeBop Workstation Dashboard Overview
Housekeeping using the BeBop Workstation Dashboard
BeBop Workstation Dashboard - Flex Projects Tab
Org Admin Role
13
AWS Private Region Access
What is a Desktop Admin?
Bebop AWS Infra IAM Setup: IAM Role
How to Request a New User
Org Admin - Enable assigned workstation
See all 13 articles
BeBop Projects - Shared Storage
10
Bring your own LucidLink Filespace
What is a BeBop PROJECT?
Setting up a Cloud Storage Sync Project
Adding Your Cloud Storage Credentials
BeBop Sync Bucket Policy
See all 10 articles
Receive Links
2
BeBop Receive Links - Using the BeBop Workstation Dashboard
BeBop Receive Links - Using the MCP
Share Links
2
BeBop Share Links - Using the Workstation Dashboard
BeBop Share Links - Using the MCP
BeBop Notes
3
BeBop Notes - Asynchronous Review & Approve
BeBop Notes Links - Workstation Dashboard
BeBop Notes - Using the MCP
Sessions
3
BeBop Sessions - Synchronous Review & Approve
BeBop NDI Sessions
What is a BeBop Jam Session?
Bebop Desktop Management Platform (BDMP)
0
BeBop Packages
0
Best Practices
Working Remotely
9
How to securely share sensitive information with BeBop
BeBop Workstations - Best Practices for working remotely
Support Tickets - How To & Best Practices
Best Practices - Being an agile creative
How to adjust your wireless network's standard of service
See all 9 articles
Workstation
7
Best Practices: How to Maintain Your Virtual C: Drive
Best Practices - Installing updates as a Desktop Admin
Unlock a Workstation with Ctrl-Alt-Delete from a Mac
Using the Number Pad on a Mac Keyboard
How to Screen Shot in a BeBop Workstation using the Snipping Tool
See all 7 articles
Workflows
5
Best Practices - Cloud Post Production Workflows - HEVC/H.265
Best Practices: Moving Large Amounts of Files
Best Practices - Managing your team's Adobe Media Cache
How to use Signiant on BeBop
Color Grading on BeBop
Adobe CC
6
Adobe Creative Cloud Login Procedure
Adobe (Premiere) Media Cache Settings on BeBop Workstations
Adobe After Effects Optimizations
BorisFX Mocha on After Effects
Adobe Premiere Audio Latency Settings
See all 6 articles
Troubleshooting
Adobe CC
5
Audio Lag with Adobe Premiere
How to Find the Adobe After Effects Crash Log
Unable to reach Adobe servers
Adobe Creative Cloud Application - Blank White Screen
Adobe "Unsupported file" error
Streaming
6
Collecting Teradici Logs Locally
Connecting to a BeBop VM using Parsec
Session does not launch on Windows
How to Use the Teradici PCoIP Client to Connect to BeBop
How to Use the PCoIP Button in the BeBop Client
See all 6 articles
Workstation
5
What Do I Do If I Can't Get Any Audio Out from a BeBop Workstation?
Using OBS Studio to submit a screen recording for Support
Collect and Share Teradici Support Logs for BeBop Support
Where did my BeBop Workstation Dashboard go?
How to Fix Blurry Applications in a BeBop Workstation
Peripherals
1
Wacom Tablets
Rev
1
Rev Max - OSx Hot Fix
BeBop Technical Docs
Architecture
3
BeBop Architecture Diagram
Direct Connect Support
BeBop OS Network Diagram
Cloud
4
BeBop Direct Connect Requirements
BeBop - Private Cloud Deployment Infrastructure Specs 2022
GCP Private Region Access Roles
AWS Private Region Access Roles
Authentication
4
Single Sign On (SSO) Okta/oAuth Setup
Authentication Flows
SSO Okta/OAuth Groups Setup
OKTA: Pod and Project assignments
Security
3
BeBop OS Penetration Test
Additional Security FAQ
How we handle your Data?
FAQ
1
Additional Platform Questions