If you are experiencing a PCoIP crash consistently, BeBop may request that you send your local Teradici Logs for review.
To collect these logs please perform the following steps:
Go to ~/Library/Logs/Teradici/PCoIPClient
Go to %localappdata%\Teradici\PCoIPClient\log
2. Delete all files.
3. Reproduce the issue.
4. Copy the NEW files, zip them with a password and attach to the BeBop support ticket.
Send us the password via: https://neo.beboptechnology.com
** We recommend that you password protect the zip file since it might contain some sensitive information about your session.
For any questions or problems, please create a ticket on the BeBop Helpdesk.