Delay issues while editing are generally indicative of latency issues on a local network.
**If you're having issues over Wi-Fi, try connecting over a wired connection and see if the same issues occur.
BeBop's virtual computers reside in state-of-the-art data centers. Since their network connections are extremely fast, best practices require that any normal background processes you may use on your local computer be moved onto the Virtual Machine. This frees up any available bandwidth for your BeBop Client on your local computer to connect to the VM.
Bebop recommends a wired connection due to the many variables affecting performance on a wireless network but if you are unable to do that this article will help you in optimizing your local area network.
There are several issues with wireless that affect performance such as signal strength, bandwidth congestion, and interference from other WiFi networks using your same channel.
While running a speed test may show acceptable results, wireless networks can fluctuate greatly due to these factors, resulting in stuttering audio or video while editing.
You may make some settings in your router that can help optimize what bandwidth you have.
Purchasing a good quality third party router, rather than the supplied one from your Internet Service Provider, often provides better adjustments to optimize your bandwidth.
How to adjust your router.
Open a browser to get to your router's information page. Most routers ship with an IP set to either the top of the range at http://192.168.1.254 or at the bottom of the range at http://192.168.1.1. Some use http://192.168.0.1 or http://192.168.0.254
1. Choose 5Ghz over 2.5Ghz. Verify that your computer is connected to a 5Ghz signal from your router rather than the 2.5Ghz. Make sure that your router and computer are both compatible to the best possible WiFi standard.
Wi-Fi 6: 802.11ax (2019)
Wi-Fi 5: 802.11ac (2014)
Wi-Fi 4: 802.11n (2009)
a. Your router's information page should list all the connected devices and whether the wireless connections are at 2.4Ghz or 5Ghz. Search for your computer in the list and verify it is a 5Ghz connection.
Some routers list computers not by their names but by their individual MAC address.
b. Certain routers allow Whitelists and Blacklists to separate users according to their bandwidth needs.
2.Set to an open channel. A major cause of latency may be interference from nearby wireless networks. There are a fixed number of channels and other networks may be "stepping" on your channel. Some routers will automatically find free channels but it is worth checking.
There are free utilities available online that will display the overlap of your wireless channels from other nearby sources. You may manually find a clear channel and set your router to use a free one. Note that each channel needs two free channels on each side (four total) to work optimally.
3. Boost your connection. If you are getting a weak signal, "Mesh" network technology will expand your wireless network at full strength. This is preferable over using a wireless extender.
4. Quality of Service (QoS) is a prioritization mechanism that manages your network traffic between devices connected on your network. This ensures the most important activities on a network are not starved of bandwidth by activities considered lower priority.
Most routers provided by your Internet Service Provider are delivered with a QoS that is set to give priority to certain functions. For instance most ATT U-verse Gateways have a fixed QoS which prioritizes U-verse Voice, then U-verse IPTV, and High Speed Internet last. With this configuration, phone conversations or TV video streaming will force packets off regular internet use if the network is congested. This congestion is particularly impactful if you are editing and shuttling video back and forth while someone may be streaming TV video or on a VOIP phone on your network.
To see if your router supports custom QoS settings, find your model number printed on the side of the router and look up the manual on the internet. The manual will have instructions if your router supports QofS adjustments.
More helpful resources:
1. Change from 2.5Ghz to 5Ghz WiFi:
3. How to improve your home wireless network:
4. Apple support articles:
Wireless Interference: https://support.apple.com/en-us/HT201542
Wireless Diagnostics Utility: https://support.apple.com/en-us/HT202663
For any questions or problems, please create a ticket on the BeBop Helpdesk.